Who we are
At Drivera, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your experience with us is safe, transparent, and trustworthy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information when you use Drivera’s services or website:
Usage Data: Information about your interactions with our website, including IP address, browser type, and access time.
Personal Information: Name, phone number, email address, and pickup/drop-off locations.
Vehicle Information: Car make, model, and registration details (for chauffeur bookings).
Payment Details: Limited billing information required to process bookings securely.
2. How We Use Your Information
We use the collected information to:
Send service updates, promotional offers, and reminders (only if you opt in).
Provide and manage chauffeur and driver services.
Confirm bookings, send notifications, and respond to inquiries.
Improve our website, services, and customer support.
Ensure safety, reliability, and compliance with UAE transport regulations.
3. Information Sharing
Drivera does not sell, rent, or trade your personal information.
We may share limited data only with:
- Authorized Drivers — for the purpose of completing your booking.
- Payment Processors — to securely handle transactions.
- Legal Authorities — if required to comply with UAE laws or legal requests.
4. Data Protection & Security
We use advanced encryption, secure servers, and strict access control to protect your data from unauthorized access or misuse.
Drivera complies with applicable UAE data privacy regulations and international standards.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience, analyze traffic, and improve performance.
You can adjust your browser settings to disable cookies at any time; however, some website functions may not work properly without them.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal or operational requirements.
- Opt out of receiving promotional communications at any time.
To exercise these rights, please contact us at privacy@drivera.ae.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your use of our services, plus any period required by UAE law.
8. Third-Party Links
Our website may contain links to external sites.
Drivera is not responsible for the privacy practices or content of those third-party websites.
9. Updates to This Policy
Drivera may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: privacy@drivera.ae
📞 Phone: +971 56 391 81 08
📍 Address: Drivera Services, Dubai, United Arab Emirates